Welcome to AutosJaro! We are committed to providing you with quality car parts and accessories for Lexus, Toyota, and Mercedes Benz vehicles at affordable prices. Our Shipping, Refund, and Returns Policy is designed to ensure that you have a smooth and hassle-free shopping experience. Please take a moment to review the details below.

Shipping Policy

1. Shipping Locations We offer shipping to all locations within Nigeria and selected nearby West African countries. If your location is not listed at checkout, please contact our customer service team for assistance.

2. Shipping Methods We partner with reliable courier services to ensure timely and secure delivery of your orders. Shipping options and delivery times will be displayed at checkout, allowing you to choose the method that best suits your needs.

3. Shipping Costs Shipping costs are calculated based on the weight of your order and the delivery location. The total shipping cost will be displayed at checkout before you confirm your purchase.

4. Delivery Time

• Within Nigeria: Orders typically take 3-7 business days for delivery.
• West African Countries: Orders typically take 7-14 business days for delivery. Please note that delivery times may vary depending on your location and the availability of the products ordered.

5. Order Tracking Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s progress until it reaches your doorstep.

Refund and Returns Policy

1. Eligibility for Returns We want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, you may return it for a refund or exchange. The following conditions apply:

• The item must be returned within 14 days of receipt.
• The item must be unused, in its original packaging, and in the same condition that you received it.
• A valid proof of purchase is required for all returns.

2. Non-Returnable Items Certain items cannot be returned, including:

• Custom or special order items.
• Electrical parts and accessories (unless defective).
• Items sold as “Final Sale” or “Clearance.”

3. Return Process To initiate a return, please contact our customer service team at [Insert Contact Email] or [Insert Contact Phone Number]. We will guide you through the return process and provide instructions on how to send the item back to us.

4. Refund Process Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and the credit will be applied to your original method of payment.

5. Return Shipping Costs

• Defective or Incorrect Items: We will cover the return shipping costs.
• Change of Mind: If you wish to return an item for reasons other than damage or defect, you will be responsible for the return shipping costs.

6. Exchange Policy If you receive a defective or incorrect item, you may choose to exchange it for the same item or request a refund. To arrange an exchange, please contact our customer service team.

Contact Us

If you have any questions or concerns about our Shipping, Refund, and Returns Policy, please feel free to contact us:

AutosJaro
AutosJaro
support@autosjaroparts.com
+234 812 064 7755

Thank you for choosing AutosJaro. We are dedicated to providing you with a trustworthy, reliable, and affordable shopping experience for all your car parts and accessories needs.